Reverse Batches/Transactions

If an erroneous or duplicate ACH payment batch is transmitted to the financial institution's back-office application, the batch cannot be recalled; however, you can correct the error through a reversal of either the entire batch or individual transactions in the batch. To reverse a transaction/batch, you must have entitlements for the payment type and for executing ACH reversals.

Only transactions that have a "Completed" status can be reversed. After reversing a batch, the reversed payment displays on the Processed Payments tab in the Payment Center with "Rev" appended to the Payment Type. For example, a reversed CCD payment will display "CCD-Rev" in the Payment Type column. A new entry is added to the Pending Payment tab to appropriately debit or credit the account with the reversed amount. The Batch Name of the entry is "REVERSAL."

You can reverse individual transactions or entire batches.

The Reverse Batches page summarizes the payments selected for reversal.
The Reverse Transactions page displays batch and recipient information for the selected payment. Select the recipients (transactions) in the batch that you want reversed.

Note:

Prenote batches cannot be reversed.
An already reversed transaction/batch cannot be reversed.
When a reversed transaction/batch is one instance of a recurring transaction series, only the currently processed transaction is reversed. There is no impact on other transactions in the series.
When a reversed transaction/batch involves a PPD credit transaction where the recipient is configured to allocate a portion of each payment to a secondary account, the reversal will likewise split the debit amount between the primary and secondary account. Note that this does not apply to reversal of PPD debit transactions, as debits cannot be allocated to multiple accounts.