Suspect Items - Reverse Positive Pay

The Suspect Items - Reverse Positive Pay page displays the items from your positive pay accounts, which have no record of ever being issued. Without an issuance record the item automatically becomes suspect.

Field / Column Description
Account Name The name of the account from the Manage Positive Pay page
Account Number The account number from the Manage Positive Pay page
Currency The currency of the account
View Suspect Items The parameters for viewing suspect items

To set the parameters:

  1. In the From field, enter the start date of the range you want or select it from the calendar. The default is today's date.
  2. In the To field, enter the end date of the range you want or select it from the calendar. The default is today's date.
  • Click Search. The page displays the suspect items for the account within the date range entered.
Serial Number The check number of the suspect item
Reference ID An internal reference ID number for the suspect item
Date The date the item was presented for payment
Amount The amount of the item, as presented
Image If an image of the item is available, the View Image link appears, which opens an overlay with the item's image.
Status Shows whether the customer has made a decision about the item and, if multiple authorization is in effect, whether the decision has been authorized

The field displays one of these statuses:

  • Open – No action has been taken on the suspect item.
  • In Process – Action is being taken on the suspect item.
  • Pending Approval – Action has been taken on the suspect item, but the item still needs approval.
  • Complete – Action has been taken on the suspect item, and it has been approved.
Return Reason Applies the same return reason to a single item or all items in the column

To select the return reason for all items, click the Set All list, and then select one of these return reasons:

  • No Action
  • Authorization Revoked
  • Not Authorized Amount
  • Credit Entry Refused
  • Duplicate
  • Not authorized debit

All the lists expand and display the selected global decision.

To select the return reason for a single item, click the Set Approval list for the item, and then select one of the above return reasons.

Approval Applies the approval decision to a single item or all items in the column

This column only appears when the status is Pending Approval and you have approval rights.

To select the same approval decision for all items in the column, select Approve or Reject from the Set All list. All the lists expand and display the selected global approval decision.

To select the approval decision for a single item, click the Set Approval list for the item, and select Approve or Reject.