Submit a decision on a suspect item

Procedure

  1. On the main menu, select Fraud Control in the Manage section, select Positive Pay.

    The Manage Positive Pay page appears.

  2. To view the list of suspect items for an account, click the account link in the Accounts column.

    The page that appears depends on the positive pay account type, which is in the read-only Type column:

    • Standard – If you selected a positive pay account in the Accounts column of the Manage Positive Pay page, the Suspect Items - Positive Pay page appears. It provides a list of checks that the financial institution has identified as suspect. From this page, you can make decisions on whether the check should be paid or returned.
    • ACH – If you selected an ACH account in the Accounts column of the Manage Positive Pay page, the Suspect Items - ACH page appears. It provides a list of suspect ACH transactions. You can review and make return decisions on these items. You can also inquire about historical review items and decisions made about them.
    • Reverse – If you selected a Reverse Positive Pay account in the Accounts column of the Manage Positive Pay page, the Suspect Items - Reverse Positive Pay page appears. It provides a list of the paid checks from the prior day's transactions. From this page, you can compare the information to your company's internal records, and then return any items that do not match.

      For account type information, see About positive pay.

  3. On the Suspect Items page, do the appropriate action.

    • If on the Suspect Items - Positive Pay page, select a decision for one or more items.

    • If on the Suspect Items - ACH or Suspect Items - Reverse Positive Pay page, select a return reason for one or more items.

      Note: For standard positive pay accounts, you can use Set All in the column header to apply a decision or return reason to all items.

  4. Click Submit.

  5. On the preview page, verify the decisions or return reasons.

  6. Click Submit to save your decisions.

    The Manage Positive Pay page appears with the updated counts in the To Review, To Pay, and To Return columns.

Parent topic: Positive pay