Manage suspect items for positive pay accounts

Procedure

1. On the main menu, select Fraud Control, and in the Manage section, select Positive Pay.

   The Manage Positive Pay page appears.

2. To view the list of suspect items for an account, click the account link in the Accounts column.

   The page that appears depends on the positive pay account type, which is in the read-only Type column:

   • Standard – If you selected a positive pay account in the Accounts column of the Manage Positive Pay page, the Suspect Items - Positive Pay page appears. It provides a list of checks that the financial institution has identified as suspect. From this page, you can make decisions on whether the check should be paid or returned.
   • ACH – If you selected an ACH account in the Accounts column of the Manage Positive Pay page, the Suspect Items - ACH page appears. It provides a list of suspect ACH transactions. You can review and make return decisions on these items. You can also inquire about historical review items and decisions made about them.
   • Reverse – If you selected a Reverse Positive Pay account in the Accounts column of the Manage Positive Pay page, the Suspect Items - Reverse Positive Pay page appears. It provides a list of the paid checks from the prior day's transactions. From this page, you can compare the information to your company's internal records, and then return any items that do not match.

     For account type information, see About positive pay.

3. When viewing suspect items, you can do these actions:

   • Filter the list to display only items within a range of dates.

   • Click the Serial Number (checks) or Trace Number (ACH) link to display details for the item.

   • Click the View Image link to display an image of the check (standard and reverse only).

   • Submit decisions for suspect items.

   • Authorize decisions.

   • Track the status of decisioned items. Statuses are as follows:

     • No suspect items – The account has no suspect items.
     • Open – Suspect items exist for the account. No action has been taken.
     • In Process – Action has been taken on some, but not all, suspect items for the account.
     • Pending Approval – Suspect items are awaiting approval on the decision or return reason.
     • Complete – Action has been taken on all suspect items for the account.